Questions and Answers
How can I get a quotation?
You have taken the first step by coming onto our website. If you like to email us at firstname.lastname@example.org with your details and the following information we can put together a quotation for you
- Item required
- Branding requirements i.e. how many colours required (if you have an image please attach to email)
- Delivery date required
- Destination for delivery
- Budget if you have one
Are there minimum quantities?
Yes, minimum quantities do apply on most branded items and you will be advised in your quotation on this if your request is less than the minimum.
What is the time frame for branded items?
We will always try to work on 7-10 working days from sign off of artwork if it is a locally stocked item. If for any reason the timeframe is going to extend signifcantly we will advise you before production starts. If you require something urgently we will try our best to accommodate your request - please note a surcharge may apply.
For indent orders (sourcing from off shore) delivery is normally 10-12 weeks via sea freight but can extend beyond this, again we will always advise if there is a delay. Air freight is available to shorten delivery time but this does incur extra costs.
Can we get a catalogue?
Our website is our catalogue. Because there are thousands of products available it is more user friendly to view these on line.
Can I get samples?
Sure, we can organize samples for you. Some products may incur a charge, which will be credited back when the goods are returned in the same condition they were sent out in.
Usually samples are sent out on a 7 day loan basis, however if you need them longer just contact us to organize.
Artwork is extremely important to get it right, the better the quality the better the result and therefore the following will give you different requirements for different branding options.
ARTWORK SPECIFICATIONS - click here
What are PMS colours?
PMS stands for Pantone Matching System which is colour matching used by printers, designers, artists etc for accurate colour, design and quality control. Colours will come with a number, however if you dont have this, it is still possible to match as near as possible off a chart. All branding will be matched to the best ability to your PMS colour. With embroidery, there are limited threads however these can be closely matched. In printing they will mix the inks accordingly.
Are there set up charges?
Generally there are set up charges. This is the cost of Branders setting up the artwork, preparing inks and threading machines. These all take time and skill to get it perfect before your job commences.
What about freight charges?
Freight charges are usually added on at the end when we can find the most economical means of transport to get to your delivery address for the expected date required.